mychart scheduling, virtual care
Healthy Living

How MyChart’s Virtual Features Makes Receiving Care Easier

May 13 2024

Life moves fast. Whether your days are filled with work or school or running errands, it can often feel like there is just not enough time for daily responsibilities, let alone time to take care of what matters most – your health.

That’s why Mercy Health continues to expand ways you can connect with our health care team when and where you need it. MyChart is a secure patient portal that provides you convenient access to manage your health on the go – including scheduling appointments, viewing immunization records and lab results, receiving screening reminders and more.

“Like others, being able to step away while at work to make a phone call isn’t always ideal, which is why I love MyChart so much,” shares Megan Crummel, who is in our Lima market. “MyChart allows me to handle just about everything I need to, even outside the office’s business hours.”

Megan was first introduced to MyChart by a family friend when she discussed her need to find a local primary care provider. Her friend recommended she schedule an appointment with one of our nurse practitioners, Jan Schroeder, CNP, through MyChart’s self-scheduling feature.

“It probably took me less than five minutes from start to finish and I made an appointment effortlessly while we were still talking,” Megan explains.

MyChart is not only a great tool for patients but also an easy and convenient tool for providers.

“MyChart helps providers by giving them the full picture into a patient’s medical history, making continuum of care easy and transparent,” Jan shares. “MyChart also provides open communication between patients and their health care provider, removing barriers to maintain a strong relationship.”

Through MyChart’s messaging feature, you can connect with your provider on any questions or concerns you may have about your health.

“My favorite feature MyChart offers is how easy it is to send Jan a message, whether that be a question or if I just need clarification on something,” Megan says.

If you or a loved one falls ill outside of business hours, such as with cold or flu, you can also use the MyChart messaging feature to reach out to your provider, who will then check the message once they are back in the office and schedule you an appointment or provide guidance on care.

It is still advised that if you are experiencing any severe health concerns to go to the nearest ER or urgent care or call 911. All messages in MyChart are protected under HIPAA law and are included as a part of your medical history, along with any medical conditions and testing results.

“Another feature I love is being able to see things, such as blood test results, whenever I may need them,” Megan continues.

You will often receive your test results through MyChart at the same time as your provider. It’s recommended that you wait to view your results until your provider has had a chance to discuss them with you directly. You will then have access to these results whenever you need them as part of your medical history.

As technology continues to evolve, Mercy Health and MyChart are doing the same to make it easier than ever to manage your health, so you can get back to what you love.

Learn more about how to sign up for MyChart or to schedule with a primary care provider.

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