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Think You Have the Flu? Try an Evisit

Jan 10 2020
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Flu season is upon us and this illness hits fast and hard. There is a vaccine to help prevent the flu, and medication can help reduce the severity of the flu’s symptoms.

Common symptoms of influenza

  • Extreme fatigue and muscle aches
  • Headaches
  • No appetite
  • High and sudden fever
  • Chills and sweats
  • Stuffy nose and cough

Click, swipe, and tap your way to wellness

Think you or your child has the flu? Mercy Health is bringing convenient online care to you offering Evisits for common conditions, like the flu, for pediatric and adult patients.

An Evisit offers you the same care you expect from Mercy Health providers without leaving the comfort of your home. This alternative to an in-person office visit happens solely via messaging on our secure portal, MyChart.

Through your MyChart account, simply click ‘Begin an Evisit.’ You will then be prompted to answer a series of questions and describe your symptoms. Once a Mercy Health Physician primary care provider reviews this information alongside your medical history, you’ll receive a message with the recommended treatment plan. No online video or chats necessary! If needed, the doctor will send a prescription to your pharmacy.

Don’t have a MyChart account yet? Sign up for one here.

If you’re struggling with the flu, or any other common medical conditions, you can easily get the care you need with this alternative to a traditional office visit. Flu season is here to stay – but your sickness can be taken care of quickly with a Mercy Health Evisit.

Pediatric Evisits

For patients ages 3-17, Mercy Health offers Evisits for non-urgent conditions like:

  • Sinus, cold and cough
  • Flu*
  • Head lice
  • Pink eye
  • Vomiting and/or diarrhea*
  • Swimmer’s ear*

*Available for pediatric patients 6+ years

Hours of Evisits

Our primary care providers licensed in the state of Ohio and Kentucky respond to Evisits daily from 7 a.m. to 7 p.m. except on Labor Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Easter, Memorial Day, and Fourth of July. It is important to note that in Kentucky, Pediatric Evisits are only available through your existing primary care provider.

Evisits requested with the first available providers should expect a response within one hour of submission. Weekend coverage is also available between 10 a.m. and 4 p.m. with first available providers.

Evisits requested from your existing provider before 1 p.m. can expect a response the same day, after 1:00 p.m. can expect a response by 1 p.m. the following business day.

Want more information? Learn all about Mercy Health Evisits and how they are conducted.


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