Every day, our nurses give great care to our patients and communities. However, it was true privilege recently to receive a letter from a former Mercy Health – St. Elizabeth Boardman Infusion Center patient, one who is also a nurse by trade.
This patient, Patti Dalleske, shares her letter here.
“I am a nurse and have been a patient of the new infusion center at Mercy Health — Boardman. I was absolutely impressed by the entire physical facility and the staff that I encountered during the weeks I was an outpatient there.
DeAnna in registration is always so kind with every patient present or on the phone. I also appreciate that Russ or another staff member escorts each patient to the unit from the reception area – those of us with difficulties, or in wheelchairs certainly need this for safety.
The nurses are all wonderful and provide individualized care to each patient. The design of the infusion unit itself is top-notch, and in fact, is the best I have ever encountered. I have been to infusion centers in Youngstown, Pittsburgh and Florida, and none compared to the comfort that each individual cubicle provides. The multi-adjustable chairs, the lighting, the places to hang sweaters or coats, and the table for beverages or tablets are so convenient and comfortable.
The unit’s setup also allows nurses to keep a close watch on their patients for any untoward reactions. One of my nurse friends in Pittsburgh had an anaphylactic reaction to her first chemotherapy infusion. Unable to speak beyond a whisper, my friend had to get the attention of someone in the next chair to her to call a nurse who was at a distant nurse’s station. This would not happen in your facility. Nurses Terri, Sherri, Paul, Patty and Diane took excellent care of me.
The pharmacy was also accommodating in providing medication lot numbers for my physician. I know there are a lot of people who make this unit function behind the scenes in precertification, billing, administrative scheduling, as well as internal and external auditing to ensure standards are met.
I am writing to acknowledge and appreciate each one of you and the work you do as a very grateful patient and nurse. We recently sold our home in Boardman, but I look forward to continued care in your infusion center when I visit my family in the future.”
We are proud of our infusion nurses (pictured above) and other team members that help to make the infusion center a comfortable and safe place for Patti!
Happy Nurses Week! The compassionate care provided by our dedicated nursing professionals is at the core of everything we do at Mercy Health, where nurses mean the world.
Join us in thanking our nurses! Use #MercyHealthNursesWeek on social media to share your “thank you” messages.
Also, read more stories about our amazing nurses.