Mercy health virtual assistant tool
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Mercy Health Launches COVID-19 Virtual Assistant & Digital Risk Assessment Tool

Mar 25 2020
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As COVID-19 circumstances continue to evolve, the volume of questions, concerns, and clinical needs is growing rapidly, and providing our patients and consumers with an easy way to get to the next best step is critical. To help streamline the process of helping people with COVID-19 questions navigate to the right phone number, virtual visit, or informational resource, Mercy Health has launched an online COVID-19 risk assessment and virtual assistant tool.

The COVID-19 virtual assistant is designed to answer general questions, connect consumers and patients with our hotline or a clinician, and allow them to assess their risk levels for COVID-19 based on CDC and World Health Organization guidelines.

“We want to help people get where they need to go as quickly as possible. All health systems are being impacted by growing call volumes which is leading to long wait times before people can get their questions answered,” says Morgan Griffith, Vice President of Digital Strategy & Transformation. “Our hope is that our online COVID-19 virtual triage and risk assessment tool will help guide consumers to the right next step based on their needs, whether that’s to a video visit, online resources, or a phone call with a clinician.”

If you have general questions about COVID-19, think you may need to speak with a clinician via phone or video, or want to understand your risk for COVID-19, visit mercy.com and use the chatbot feature that pops up on screen.


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