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FAQ: New Medicare Cards

Aug 9 2018
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Everything you need to know about new the Medicare cards

New Medicare cards are coming your way and of course with something new, questions always arise. Here are some commonly asked question and answers to help you use your card correctly.

My friend has already received their new card and I haven’t, should I be worried?

No, you don’t need to worry. Medicare started mailing the cards in April of 2018 and sending things through the mail can take some time.

I have received my new Medicare card. What should I do with my old one?

When you have your new one, you should start using it right away and destroy your old one.

Who should see my new card?

Doctors, pharmacists, other health care providers, your insurers, and other people you trust to work with Medicare for you are the only ones who you should show your card to.

Why should I be protective of who sees my new card?

Instead of your Social Security number, these new Medicare cards have a new number that is unique to you.

My new card is printed on paper, is this right?

Yes! Using paper cards has many benefits. Providers have a much easier time using and copying them, it saves taxpayer money and it gives you the ability to print a replacement card if you need one.

I only need to have my card when I go to the doctor, right?

No, you should always carry the card with you and show it to your health care provider when you need care.

Does my doctor know this card is coming?

Yes! Doctors and other health care facilities will be asking for the new card when you go to receive medical care.

I forgot my card, is there something that can be done to prove I have coverage?

There is a chance that you or your provider may be able to look up your Medicare number online.

What if I have a Medicare Advantage Card?

Your Medicare Advantage Card will be your main card for Medicare. You should use this for proof of coverage but you could still be asked to show your new Medicare card so it will be important for you to carry this card too.

I still haven’t received my card and it has been a while, is there someone I can call for help?

If you haven’t received your new Medicare card by April 2019, call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-844-486-2048.


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